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Home Owner Services

When choosing a Vacation Property Management company, you want to make sure you select a partner you can trust. At R&R Big Bear we believe you become part of our family when enroll your home into our Vacation Rental Program. Our knowledge and experience in vacation rental management, with our dedicated and skilled professionals, homeowners enjoy consistent personal service and excellent home care.

Accounting

We have transparency with our commission and fee structure in an itemized monthly statement. Our rental revenue is dispersed promptly and on a monthly basis with a direct deposit option. 

 

Checks and Statements

Statements are posted online by the 10th of each month including detailed reservation nightly rates, fees, commissions and any maintenance/ housekeeping deductions. Checks are mailed by the 15th of each month.

 

Comforts of Home

Our homes are well maintained and offer the comforts of home while in the mountains.

 

Competitive Marketing

As the Market changes, so do we, ensuring the guests the best rate and our owners maximized revenue.

 

Guest Services

R & R Big Bear offers guest check-in and check-out services conveniently located in Big Bear Lake.

 

Maintenance and Housekeeping

R & R Big Bear provides professional cleaning services after each stay ensuring both owners and guests have the best experience possible. R & R Big Bear also provides on-call, 24-hour maintenance service. In order to ensure the safety and satisfaction of our guests, your home is inspected prior and after the guests stay and needed repairs are completed.

 

Owner Friendly

R & R Big Bear’s Private Home Rental Program is owner-friendly: Owners are able to use their property, choose dates for rental, and use other home owner rental means.

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Quality Customer Service

Our team is trained to provide exceptional customer service with every guest interaction.

 

Spa Services

Homes with hot tubs must have weekly spa service and must be serviced again if multiple guests are in during the same week. R & R Big Bear provides this optional add on service.

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